Mission
Our mission is to provide compassionate, quality care. We achieve our mission by:
- emphasizing patient-centered health care, whether acute, outpatient or preventive care;
- continuously improving the delivery and quality of care;
- enhancing the health status of the community; and
- optimally applying physical, financial and human resources, creating necessary alliances and partnerships
Our definition of continuous quality improvement is: The process of continually assessing and improving the quality of services for our customers. We define quality as meeting or exceeding customer expectations at a cost that represents value to the customer.
Continuous Improvement | Our Quality and Performance Values
- Promotion of Wellness Through Education: We will partner with our community to provide patients, community members, and employees with programs and services that increase their control over factors that improve personal wellness.
- Quality Planning: Using customer feedback, we will design, adjust, and continuously improve our service. By planning, we will focus our energy and resources on those improvements that will help Auburn Memorial Hospital achieve and sustain quality leadership.
- Education: We will each strive to continuously learn about quality and service excellence, the tools we need to achieve both, and how we can incorporate quality and performance excellence into our daily life.
- Excellence of Service: We will strive to meet or exceed customers' expectations and will respond to customer needs quickly, efficiently and graciously.
- Use of Quality and Performance Management Tools: We will use measures to plot our performance and progress to discover where we are, deciding where we want to be, and determining how to get there.
- Effective Communication and Teamwork: We will engender a climate of respect, empowering staff to make decisions and giving them the tools and resources they need to get the job done. We will work as a team to efficiently complete our tasks and to eliminate barriers between departments.
- Patient Care: Improving patient care will be foremost in our minds. Working together, we will monitor and improve resource utilization, clinical outcomes, and patient satisfaction.
- Utilization Management: Increased customer satisfaction and improved efficiency and clinical outcomes are our goals. We will strive continuously to discover better ways to do our jobs. By doing so, we will reduce waste, lower costs, and improve service.
History
In 1875, James S. Seymour, then president of the Bank of Auburn, bequeathed $30,000 to be held in trust for the building of a hospital in the city of Auburn. This sum was to be paid by his executors whenever the legal act of incorporation was completed and the trustees ready to obtain a site and erect buildings. In 1878, James R. Cox, an attorney, drew up the Articles of Incorporation and the first meeting of the Board of Trustees was held September 16, 1878. At this meeting, William H. Seward, D.M. Osborne and Charles Standart were named as a committee to pick out a site for the hospital. They recommended the current Lansing Street site, which was purchased at a cost of $6,000. This sum was raised by public subscription from 32 contributors. Shortly thereafter, a building committee was appointed to remodel the residence on this property, making it suitable for hospital purposes. What was then called Auburn City Hospital, a 13-bed facility, admitted its first patient on April 14, 1880.